Q: What payment methods do you accept?
A: We accept visa credit card and western union. Please note, because of the large amount of deceptive fraud on the Internet, we can only ship to the billing address that is listed with your credit card company therefore unfortunately attempts to have footwear shipped to an address that is not on file with your credit card company will result in a declined transaction.
Q: Why are items on your website much cheaper than other websites?
A: The online kicks environment is competitive. There are many established vendors out there with years of experience and repeat customers backing their success. We are a new entry to this line and we want to stay here for a while. Because of our desire for success we are taking a chance by slashing profits to generate customer loyalty ?we know once you buy one item from us, you are not going to be shopping anywhere else. Also, as we are an e-store, we can keep our prices to a minimum due to low overhead costs thus passing on the savings to our growing dedicated customer base.
Q:How long is the delivery?
A:Generally,it takes about 6-7 days by EMS.
Q: How can I track my order?
A: We will send you the track information and track website. And normally we will deliver your shoes by EMS, and the EMS website is http://www.ems.com.cn/english.html You can check the shipping status in anytime you want. We are available for customer communication at all times during and after your purchase to provide peace of mind and satisfaction of the product purchased.
For the return
We will check the goods for picky quality before shipping and provide tracking number for all shipped products.If goods damaged or lost,we will 100% resend or refund.
We are 24 hours online service, but if for any reason you are dissatisfied with your purchase, please contact us via e-mail, we will assist you with an exchange or refund.
1.we are committed to your complete satisfaction. You must contact us before sending the items back. All items sent back to us must be in their original condition. Items not worn, altered or washed, with all tags attached. And all returned items are subjet to a 15% returning fee, it is shipping and handling charges are non- refundable.
2.We don’t cover the shipping cost of returns or exchanges, you will be responsible for the shipping and handling costs, Additionally, we recommend that you add tracking and insurance for your own protection. as we can’t be responsible for lost shipments.
3. Refund for Non-quality Problems
Our website cannot give a full refund for non-quality problems such as:
“The product is not what I did imagine it to be.”
“I am not satisfied with this product.”
In 7 days (from the date products were received), if you request returning the purchased items because of the reasons above, you need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, besides the shipping fees, we will also deduct 15% handling fee based on your order total amount and give you a partial refund.
In 7 days (from the date products were received), if you find the products you choose are not satisfying you in terms of color or size, it can be returned and replaced under the following condition. You need to send back to us the products in original package (you will pay the shipping fees). The products should have not been used (except tryout). When we receive the products sent back intactly, we will replace it with new ones and ship them back to you. The shipping fees for the replaced products that we ship to you should also be charged of you.
1. Although we provide 100% hassle free return policy, considering the time and money consuming, we surely appreciate if you can make all your questions and concerns clear before placing your order.
2. Please contact our customer service first to obtain the return address.
3. We will not be responsible for the lose if the returned package get lost during the shipment, original post office receipt must be kept to claim the compensation.
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